Delivery & Returns
Currently, Custom Craft Studio delivers to the UK only. This includes England, Scotland, Wales and Northern Ireland. We use the Royal Mail postal service. Safe and speedy delivery is important, so that's why we will dispatch your order as soon as possible. As soon as we receive your order, it is promptly packed and shipped according to your shipping choice.
After your goods have been dispatched, you will receive an email notifying you and confirming that your order is dispatched and on its way.
Royal Mail Postal Zones
Please see above for the diagram showing which zones we can post goods to. This is for orders under 2 kilograms in weight for the following services.
- Royal Mail 48 - UK
- Royal Mail 24 - UK
Any area marked in solid red is one where we are able to post to. We are unable to post to areas marked with the red lines. Please see the table on the right to check what the shipping price will be for each weight and service, and please remember to select the correct one at checkout!
CLICK and COLLECT
We offer a CLICK and COLLECT service, but this applies to the ESSEX, UK area only since this is where we are based. See the Contact Us form for more information about where we are located, which is also in the same place On The Cake Front are situated. You can collect your order between Monday to Friday and the hours of 9:30 A.M. to 5:00 P.M. To get CLICK and COLLECT, add the items you'd like to order to your basket, and make sure to select 'CLICK AND COLLECT ESSEX' as your shipping method from the drop-down menu. Select your payment method and fill in your details (existing customers login to retrieve your details), and then once your order is complete, you will receive an order summary. Once the order is processed, made and ready for collection, you will receive an email informing you it is now ready for collection.